Shipping Policy

Effective Date: 15/05/2024

Store Name: Devamigo

Legal Business Entity: Brenda Kirk

Business Address: 14615 Madison Way h101, Lynnwood, WA 98087, United States

Support Email: support@devamigo.com

Website: https://devamigo.com

Countries We Ship To: United States, Canada, United Kingdom

Time Support: Mon – Sat/ 8:00 AM – 7:00 PM

1. Introduction

This Shipping Policy explains how orders are processed, packaged, shipped, and delivered by Devamigo (“we,” “our,” or “us”). All customers placing an order on our website https://devamigo.com agree to the terms described here.

This policy complies with:

  • Shopify ecommerce operational standards

  • U.S., Canadian, and U.K. consumer protection regulations

  • FTC guidelines for shipping and fulfillment disclosures

We aim to provide clear, accurate, and trustworthy information about shipping timelines and responsibilities.

2. Order Processing Time

We begin preparing your order as soon as payment is authorized. Processing includes quality checks, packaging, and preparing your shipment for dispatch.

Processing Time Overview

| Category | Timeframe | Notes |

| :--- | :--- | :--- |

| Standard Processing Time | 2–5 business days | Applies Monday–Saturday |

| Business Days | Monday–Saturday | Excludes Sundays & U.S. holidays |

| Daily Cut-Off Time | 7:00 PM (EST) | Orders after cut-off begin next business day |

| Sunday Orders | Next business day | Usually processed Monday |

Processing delays may occur during holiday seasons, major sales events, severe weather, or carrier disruptions.

3. Shipping Destinations

We currently ship to the following regions:

| Country | Shipping Status | Notes |

| :--- | :--- | :--- |

| United States | Active | All states supported (delivery times vary by region) |

| Canada | Active | Duties & customs fees may apply |

| United Kingdom | Active | VAT & customs fees may apply |

4. Estimated Delivery Timeframes

Delivery time begins after your order has been processed and shipped.

Delivery Estimates

| Destination | Estimated Delivery Window | Important Notes |

| :--- | :--- | :--- |

| United States | 5–12 business days | Rural areas may experience additional delays |

| Canada | 7–15 business days | Customs processing may extend delivery |

| United Kingdom | 7–18 business days | VAT/customs duties may apply |

Delivery estimates are not guaranteed. External factors such as customs, weather, and carrier capacity may affect timing.

5. Shipping Rates

We use a simple flat-rate shipping model for all orders. Shipping costs do not change based on weight or distance. Rates are based only on the destination country.

Destination Flat Shipping Rate Notes
United States $4.99 Applies to all U.S. states and territories.
Canada $7.99 Customer is responsible for duties or customs fees.
United Kingdom $12.00 VAT or customs charges may apply upon arrival.

6. Tracking Information

When your order ships, you will receive an email containing:

  • Tracking number

  • Tracking URL

  • Carrier information (if available)

  • Shipment details

Please allow 24–48 hours for tracking updates to appear after the carrier begins scanning the package.

7. Address Accuracy

Customers are responsible for providing complete and accurate shipping information. We are not responsible for misspelled addresses, missing unit numbers, or incorrect postal codes. If a package returns to us due to an incorrect address, re-shipping fees may apply.

8. Delivery Issues & Carrier Delays

Once a package is transferred to the carrier, the risk of loss passes to the customer. Delivery speed is controlled by the carrier. Common causes of delay include weather, operational backlogs, and customs inspections. We cannot issue refunds for orders marked “delivered” by the carrier.

9. Lost, Stolen, or Damaged Packages

  • Lost Packages: If tracking shows no movement for 10+ business days, please contact us to open an investigation.

  • Stolen Packages: We are not responsible for stolen packages after delivery.

  • Damaged Packages: Contact us within 48 hours of delivery with photos of the packaging and damaged item.

10. International Shipping, Duties & Taxes

For orders shipped to Canada or the United Kingdom, customers may be responsible for VAT, import duties, and customs fees. These charges are not included in product or shipping prices.

11. Shipping Restrictions

We cannot ship to certain PO boxes (depending on carrier) or restricted locations requiring special permits. We reserve the right to refuse orders flagged for fraud.

12. Order Changes & Cancellations

Once an order is placed, changes cannot be guaranteed. Address edits may not be possible after processing, and orders cannot be canceled once shipped. Submit requests immediately to support@devamigo.com.

13. Pre-Order or Backorder Items

If an item is labeled as pre-order, estimated shipping dates will be shown on the product page. Customers agree to extended wait times by purchasing such items.

14. Multiple Shipments

Orders containing multiple items may be shipped in one or several packages depending on warehouse availability and packaging requirements. There is no extra cost for split shipments.